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For the fastest way to get support please:

  1. Provide us a link to the page where it isn't working something.
  2. Include your Wordpress login (wp-admin).
  3. Include your ftp account data.
  4. Disable all your 3rd party plugins.

Before submit a ticket:

  1. Ensure that you use latest theme version, please find change log of your theme in articles.
  2. Ensure that you use compatible software and plugin versions, please find theme compatibility of your theme in articles.
  3. Ensure that you understand our support policy. Support is limited to questions regarding the theme’s features or problems with the theme. We don't do customizations for code or third-party plugins. We can't assist with installing the theme for you. Knowing this, we kindly ask that support requests are not demanded, we aren't here to teach CSS, HTML or PHP there are many tuts for this. We are here to support our theme and fix the problem if the theme has it. If you need to hire someone for customization work we recommend to use Envato Studio.