Help to speed up your request, we require that you follow the steps below before posting a ticket.
Please open a ticket with the following information:
- Website URL that shows the issue.
- Detailed information about the issue.
- Screenshots of the issue.
- Your WordPress (wp-admin) login credentials.
- Your FTP login details.
- !important Please deactivate all third-party plugins that don't come with the theme. We don't deactivate the plugins on a client's site, because sometimes this may cause unpredicted issues.
Please understand in most case the support team won't be able to do much without this data, to avoid unnecessary delays please provide all information we need for a support request.